Account Handler

The role

We’re now looking for a motivated & driven Account Handler based from our Hastings office (with hybrid working options once settled into the role), to join Chris Knott- who are part of the Jensten Group. Working in our Customer Service team (Personal Lines insurance), the main aim of the role is to work with our existing customers, providing excellent customer service and retaining their business, contacting them at the relevant time and making any adjustments to their policies throughout the year as necessary. You’ll also maximise opportunities with existing customers- as well as following up on new business leads & referrals. This is an exciting time to join our business and the successful candidate can expect fantastic career progression, training & development within the role and Insurance Industry in general. Some key objectives & responsibilities will include:

• Working within the Customer Service team with the aim of retention/ renewals and maximising sales.
• Responsible for delivering great customer service and administering insurance policies.
• Responsible for hitting and exceeding realistic targets
• Strong customer service skills, communicating clearly and building relationships
• Working in a fast paced and target driven environment
• Ensure that all work is FCA compliant and provide the highest of Customer Service to our potential and existing clients.

About you

As one of our Account Handlers, you’ll be given full training & support and the opportunity to go on and gain relevant qualifications such as Cert CII to become a qualified Insurance professional. There will be a requirement to work every other Saturday- but only half a day from 9am- 12pm, and you have the option of getting the time back during the week- or being paid time & a half. You will also be or have:

• Insurance background in Personal Lines (ideally)
• Great customer service and communication skills
• Proven renewals & sales experience/ able to retain existing customers and generate new business (ideally)
• Excellent telephone manner with a natural sales flair
• Drive and genuine passion to learn and develop within Insurance
• Worked in a similar role previously (telephone or face-2-face experience)
• Good attention to detail and can multi-task, updating relevant systems and admin

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with Hybrid working options (3 in the office and 2 from home once settled in)
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you worth £500 each year (which you can keep as cash)
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Chris Knott Insurance Consultants is a specialist broker offering both personal and commercial lines cover, with a strong reputation in niche motor schemes — particularly for classic cars and owners club vehicles. The business also supports clients in specialist areas such as small charities, allotments, canine activities, and photography.

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business

#LI-LP1