AOG Officer

Permanent – Full time – Salary: £40,000- £45,000 (including shift allowance) doe - Location: Crawley

About AerFin

AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.

About the role

When an aircraft is grounded, every minute counts. As an AOG Officer, you'll play a vital role in providing rapid support to airlines, operators, and customers worldwide. Combining customer-facing sales support with hands-on logistics and warehouse activities, you'll help ensure critical aircraft parts are sourced, shipped and delivered as quickly as possible.

This role operates on a 4 on, 4 off rotating shift pattern, consisting of 2 day shifts (07:00–19:00) followed by 2 night shifts (19:00–07:00), supporting our 24/7/365 operation, including weekends and bank holidays. A DBS check is required for this position.

This is a fast-paced role where you'll make a real impact, working across sales, stores and logistics to keep fleets flying.

What you will be doing:

• Respond quickly to urgent AOG enquiries and identify the best solution, whether that's a sale, exchange or loan.
• Prepare and process quotations, sales orders, purchase orders and shipping documentation accurately.
• Source aircraft components and services, negotiating lead times and costs where appropriate.
• Pick, pack and dispatch parts for domestic and international shipments.
• Coordinate couriers and expedite deliveries to meet critical aircraft return-to-service deadlines.
• Receive, inspect and store incoming parts, ensuring compliance with quality and safety standards.
• Maintain accurate inventory and system records.
• Work closely with Sales, Stores & Logistics, Quality and Operations teams to deliver outstanding customer service.
• Support continuous improvement activities, helping to enhance processes, tools and performance.
• Ensure compliance with export control, customs, quality and health & safety requirement

What we are looking for:

• GCSEs (or equivalent) in Maths and English.
• Previous experience in customer service, logistics, warehousing or aviation is desirable.
• Strong communication skills and a customer-focused approach.
• Excellent attention to detail and ability to work under pressure.
• Good IT skills, including Microsoft Office.
• Experience using Quantum or a similar ERP system would be an advantage.
• Knowledge of shipping or export documentation is desirable.
• FLT licence and Dangerous Goods certification would be beneficial but are not essential

In return we offer

• Discretionary Bonus Scheme
• Volunteering Leave
• Life Assurance
• Pension Scheme
• Employee Assistance Program (EAP)
• Healthcare Scheme
• 28 days of annual with an option to buy or sell an additional 5 days per year
• Electric Vehicle Leasing Scheme
• Multi-gym pass discount
• Grandternity Leave
• Appreciation & Festive Reward
• Social events and much more

AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.

(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)