Assistant Retail Manager - Durrington

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we would love to hear from you.

Job Description

We are looking for an enthusiastic and customer-focused Assistant Retail Manager to support the day-to-day running of our Durrington store.

About the role

As Assistant Retail Manager, you will support the Retail Manager in maximising sales, delivering an excellent customer experience, and ensuring the smooth operation of the store. You will lead by example, inspire volunteers, and help grow support for Marie Curie within the local community.

You will be responsible for

• Assisting the Retail Manager in maximising sales through high standards of merchandising, display, layout and stock rotation.
• Pricing donated goods appropriately and ensuring attractive product presentation.
• Keeping up to date with retail trends and competitor activity to maximise sales opportunities.
• Maximising Gift Aid income and ensuring bought-in goods are correctly displayed and administered while minimising stock loss.
• Encouraging customers to round up their purchases, make additional donations, and sign up to our loyalty scheme.
• Coaching volunteers and colleagues to deliver excellent customer service and meaningful supporter engagement.
• Building relationships within the local community to increase customer visits, stock donations, volunteer recruitment and community involvement.
• Supporting the recruitment, induction and management of volunteers.
• Ensuring that all staff and volunteers follow Marie Curie policies, procedures and health and safety requirements.
• Taking responsibility for the overall operation and management of the store in the absence of the Retail Manager.

About you

We are looking for someone who has:

• Previous retail experience, ideally within fashion or clothing retail.
• Experience of cash handling and financial administration, including sales record completion.
• Excellent communication and interpersonal skills with a customer-focused approach.
• The ability to communicate with tact, professionalism and discretion.
• Strong organisational skills and the ability to prioritise competing demands.
• The ability to work both independently and as part of a team.
• A good understanding of health and safety within a retail environment.

Desirable

• Experience of managing, motivating or supporting volunteers.

Benefits You will Love

• 25 days annual leave plus Bank Holidays (pro rata)
• Marie Curie Group Personal Pension Scheme with up to 7.5% employer contribution matching
• Loans for bikes, computers and season tickets
• Continuous professional development opportunities
• Industry-leading training programmes
• Wellbeing and Employee Assistance programmes
• Enhanced bereavement, family-friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised eye care

Vacancy type: Permanent, part-time

Location: Burgess Hill Store

Salary: £4,626.44, per annum + benefits

Hours per week: 7 per week

Please see the full job description here and our candidate pack here

Please note: This role includes sole responsibility for the running of the store at times and therefore involves lone working. Due to this, applicants must be aged 18 or over.

For more information or an informal conversation about the role, please contact [email protected].

Application Process

Closing Date: 23 July 2026

To apply, please click "I'm Interested" and submit:

• Your most recent CV
• A covering letter outlining your relevant experience, how you meet the person specification, and why you would like to work for Marie Curie

Every day, our retail teams help raise essential funds for people living with a terminal illness. Join us and help make a real difference.

Additional Information

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

• Compensation: up to GBP 4626.44 - yearly