CCM Developer

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

At Legal & General, we’re transforming the way we create and deliver customer communications. We’re looking for a CCM Developer to join our specialist Customer Communications team and help us move important customer communications from legacy systems into Quadient Inspire.

This is a newly created role, giving you the chance to join a small, technically focused team at a key point in its growth. You’ll work across multiple areas of the business, helping to deliver clear, accurate and timely communications across letters, emails, SMS and print.

What you'll be doing:

• Designing, developing and maintaining Customer Communication Management solutions using Quadient
• Creating customer communications across letters, SMS, emails and print processes
• Supporting the migration of legacy communications into Quadient Inspire
• Developing workflows, designs and technical specifications to support robust change control
• Working with agile teams to deliver communication changes within sprint timelines
• Providing technical input to projects and helping stakeholders shape communication requirements
• Supporting production issues and working with suppliers, vendors and development teams to resolve them
• Helping improve communications with customer experience, Consumer Duty, inclusion and vulnerable customers in mind

Who we're looking for:

• Strong hands-on experience with Quadient Inspire / Quadient
• Experience with Quadient Designer, Scaler, Interactive, Omnichannel and Messenger, or comparable CCM tools
• Knowledge of SQL, JSON, XML and HTML
• Experience working in agile or scrum environments
• Coding experience, ideally JavaScript and/or C/C++, would be helpful
• Quadient training or certification would be a bonus

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

• Permanent/Regular or Fixed Term Contract/Temporary: Permanent (UK and ROW) / Regular (US)
• L&G Business Unit: Legal & General Retail
• L&G sub Business Unit: LGI
• Primary Location: Hove, One City Park
• Job Family: IT & Change