Centre Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Centre Manager

Market Place Shopping Centre is a vital community hub on Burgess Hill's main street, serving as both a retail destination and social gathering place for local residents in West Sussex. The centre combines retail outlets and coffee shops that attract regular visitors who rely on it for daily needs and community connections.

With new letting negotiations currently underway, Market Place is demonstrating continued growth and attractiveness to prospective tenants. This expansion reflects confidence in the centre's established role as a thriving community cornerstone.

As part of the onsite team working alongside security and cleaning personnel, you'll help maintain the safe, welcoming environment that makes Market Place special to Burgess Hill residents. The collaborative approach between all staff ensures visitors feel secure and comfortable, whether running errands, meeting friends, or enjoying the social atmosphere.

Your role contributes to preserving the high operational standards that both regular visitors and potential new tenants value, supporting Market Place's continued success as Burgess Hill's central meeting point and important community asset.

We're looking for a dynamic and experienced Facilities or Shopping Centre Manager to lead the day-to-day operations of this prestigious shopping centre.

The successful candidate will have a passion for delivering exceptional customer experiences and thrives in a fast-paced environment.

Reporting to the FM Lead, the Facilities or Shopping Centre Manager will be responsible for the following key themes:

Leadership and Team Management

• Lead and inspire the onsite team, line management of direct team, communicate client vision to wider team
• Foster a culture of excellence, teamwork, and continuous improvement
• Develop and motivate team members, ensuring they have the necessary skills and resources to carry out their roles effectively

Client Support and Asset Management

• Collaborate with the Asset Manager to support the delivery of strategies that enhance the shopping centre's performance and value
• Represent the clients’ interests within the local community

Stakeholder Engagement

• Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services and customers
• Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence

Service Charge Management

• Drive value for money by managing the service charge budget efficiently and transparently
• Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs
• Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems

KPI’s

• Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA
• Regularly review performance against targets and take proactive measures to address any shortcomings
• Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success

Onsite Health and Safety (H&S) Responsibility

• Ensure compliance with all relevant health and safety legislation, regulations, and best practices
• Implement and maintain effective occupational health and safety procedures, including risk assessments, incident reporting, and emergency planning vis JLL’s Vision system
• Collaborate with external agencies and contractors to ensure a safe and secure environment for all stakeholders

Qualifications and Skills

• Diploma in SCM, or Revo Place Management (preferred)
• Bachelor's degree in Business Administration, Real Estate, or related field (preferred)
• Proven experience in shopping centre or property management within the UK market
• Strong leadership and team management skills
• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels
• Sound financial acumen with experience in managing service charges
• Demonstrated ability to achieve KPIs and consistently deliver results
• In-depth knowledge of health and safety regulations and best practices
• Proficiency in using property management systems and software

If you have a passion for retail, a customer-centric approach, and the ability to drive success in a complex and dynamic environment, we invite you to submit your application.

#LI-JA1

Location:

On-site –West Sussex, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.