Customer Experience Representative

Customer Experience Representative

Location: Hastings, East Sussex, TN40 2GB

Contract: Full‑time, Permanent

Hours: 40 per week

We’re seeking an organised and proactive Customer Experience Representative to support our dynamic inside sales team. You’ll manage the end-to-end order process, ensure data accuracy, and keep our European customers informed with timely updates.

This is a fast-paced role ideal for someone with a keen eye for detail, excellent communication skills, and a customer-first mindset.

About us:

Kurt J. Lesker Company (KJLC) is a global leader in advanced manufacturing, delivering high-performance vacuum products and systems that power innovation across semiconductor, aerospace, medical, and optical industries. With over 70 years of expertise, we’re trusted by some of the world’s most critical sectors to support the development of next-generation technologies. We’re proud to be recognised for our commitment to sustainability, ethical practices, and a workplace culture that values excellence.

Our products are used in a variety of applications including semiconductor, space exploration, automotive, solar, medical devices, and several other world-changing technologies.

Key Responsibilities:

• Inputting and Processing of Sales orders within D365
• Efficient, timely and accurate processing of all area orders within the ERP system
• Own the order status process, and promptly inform customers about key order status changes including but not limited to delivery schedule amendments
• Resolving customer issues and enquiries
• Provide administration support to the sales team
• Work collaboratively with team members to support the highest levels of customer satisfaction.
• Work collaboratively with compliance to complete standard contract review.
• Manage the credit, rebills and returns process collaborating with Finance, Quality and Procurement
• Liaise and work collaboratively with departments such as Procurement and Finance
• Other administrative duties as assigned.

What you'll bring:

• Experience: Previous experience in a sales administration role preferred
• Communication: Strong verbal and written communication skills
• Attention to Detail: Accuracy in data handling and order processing
• Tech Savvy: Confident using MS Office and familiar with CRM/ERP systems
• Initiative: Comfortable working independently and within a team
• Drive: Self-motivated and able to meet departmental KPIs under pressure

Benefits:

• Competitive salary
• 25 days annual leave + bank holidays
• Matched pension up to 5%
• Health Cash Plan offering £600 per annum towards your standard healthcare costs for both you and your family, plus access to a free 24-hour doctor service
• Income protection insurance
• Cycle to work scheme
• Enhanced maternity/paternity pay
• Corporate, wellness and charity events throughout the year with the option to earn an extra day of annual leave

Please note we have a PSL in place and are unable to accept speculative CV’s from recruitment agencies.

Kurt J Lesker Company Ltd is committed to fostering a diverse and inclusive workplace. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief, marital status, or any other protected characteristic.

Applicants who require reasonable adjustments to the recruitment process are encouraged to contact us in advance so that appropriate arrangements can be made.

For further information or assistance, please contact [email protected]

Kurt J. Lesker Company Ltd is a limited company