Lead Business Administrator

Are you an experienced administrator and leader seeking your next challenge and do you want to make a meaningful difference to vulnerable adults and their carers? If so, we have an exciting opportunity for you.

We are seeking a Lead Senior Business Administrator to join our Neighbourhood Support Team and Countywide Reviewing Team within Adult Social Care Services in East Sussex. If you are passionate about making a positive impact and thrive in a collaborative environment, we would love to hear from you.

The role is based at Cavendish House in Hastings town centre. As Lead Senior Business Administrator, you will play a vital role in supporting the day‑to‑day administrative functions of the service. You will also undertake ad‑hoc duties that contribute to the efficient and effective running of the service, helping teams deliver high‑quality support to some of the most vulnerable adults in our community.

Administrative support is fundamental to the successful delivery of services. In this role, you will ensure that client enquiries are handled promptly, accurate and up‑to‑date records are maintained, and colleagues receive the support necessary to carry out their roles effectively.

You will develop a strong understanding of the team’s functions and the positive impact they have on people’s lives. Working collaboratively is essential, as you will be required to anticipate and respond to the needs of team members, whether they are office‑based, working remotely, or operating within the community.

Safeguarding is central to everything we do. All staff are expected to carry out their duties professionally and in full accordance with safeguarding policies and procedures. We take our safeguarding responsibilities extremely seriously and expect a consistently high standard of vigilance, respect, reporting, and professional curiosity. You will receive comprehensive training and ongoing support to carry out this aspect of the role and will be held to high standards to help ensure the safety and wellbeing of vulnerable adults.

The ideal candidate for this key role will demonstrate the following skills and experience:

• Ability to deal with challenging and distressed clients on the telephone and face to face
• A strong commitment to delivering high-quality work, consistently meeting or exceeding deadlines without compromising accuracy or standards
• Ability to minute and produce accurate records of meetings
• Ability to communicate effectively to a range of people, including the ability to converse at ease with customer and provide advice in accurate spoken English
• A solid working knowledge of email and word-processing software, including Microsoft 365. Extensive use of Microsoft Excel is required; therefore, strong Excel skills—including the ability to create reports using formulas to capture and analyse key service data—are essential

If this opportunity aligns with your experience and aspirations, we encourage you to read on and submit your application today.

To apply for this role, please click the ‘Apply Now’ button above and submit your CV and a Supporting Statement.

While CVs can provide useful background information, shortlisting decisions will be based solely on the content of your Supporting Statement. Please ensure that your statement clearly demonstrates how you meet all of the criteria outlined in the person specification, drawing on relevant work or life experience, education, training, or personal interests as appropriate.

For guidance on how to write an application see our how to apply page and our statement on the use of AI.

We strongly advise that you pay close attention to the information provided, as this will support you in submitting a high‑quality application.

Please pay particular attention to the “Tips on Writing Your Application” section on the How to Apply page, as this provides important guidance to help you submit a strong and effective application.

Please download the Job Description and Person Specification for more information.

Interviews will be held in via Microsoft Teams within two weeks of closing date.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

Join us to become a vital part of East Sussex County Council’s unique family and really make a difference.

We offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity contact Matthew Cray, Office Manager, at [email protected] to request a MS teams call or phone call.

If you require any reasonable adjustments, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

For work that makes a difference, choose East Sussex!

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk).

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.