Owners - Owner Experience Assistant - OI1

Help us create an unforgettable ownership experience! We’re looking for a friendly, organised and people‑focused Owner Experience Assistant to support our holiday homeowners and ensure every interaction feels personal, professional and memorable.

If you love helping others, enjoy building relationships and take pride in delivering brilliant service, this role could be a fantastic fit.

As an Owner Experience Assistant, you’ll be a key member of the Owner Experience team - supporting the full owner journey from day‑to‑day enquiries to community‑building events. You’ll ensure owners feel valued, listened to and supported, helping make their time on park as enjoyable and stress‑free as possible.

You’ll work closely with your manager and the wider team to deliver first‑class service, accurate administration, and a warm, welcoming environment.

What you will be doing...

• Act as the first point of contact for owners across face‑to‑face, phone and email enquiries.
• Handle all queries efficiently, accurately and professionally.
• Provide warm, friendly support that helps every owner feel valued and respected.
• Be the voice of our owners - gathering feedback, spotting themes and helping shape improvements.
• Support written communications, updates and messages to owners when required.
• Work collaboratively with park teams to ensure a smooth, joined‑up experience.
• Support the planning, coordination and delivery of owner events such as forums, drop‑ins and social activities.
• Help create a sense of community and belonging on park, ensuring events run smoothly and owners feel engaged.

About you...

• Experience in a customer-facing or administrative role.
• Proven ability to deliver excellent service - ideally in leisure, hospitality or similar.
• Strong IT skills with confidence using multiple systems at once.
• Friendly, professional communication skills across all channels.
• Good organisational skills and strong attention to detail.
• Flexibility to work weekends, evenings and bank holidays where needed.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [email protected].