Owners Services - Receptionist

Seal Bay Resort in Selsey is one of the UK's leading holiday parks! Located on the seafront of the South Coast, we offer a friendly working environment, great team culture, and the opportunity to build a rewarding career in hospitality and leisure. Apply today and join our fantastic team!

Key Responsibilities:

• Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
• Provide information to owners for our various services on resort, which may include cove connect support, guest passes, events, aftersales queries etc
• Greet and welcome guests in a friendly and professional manner at Reception
• Answer phone calls, take messages, and redirect calls as required
• Provide accurate information to Owners and guests regarding our services, payment taking, repairs, maintenance and outstanding jobs
• Perform administrative duties such as maintaining accurate owner records, filing, photocopying, scanning, and data entry
• Handle owner enquiries relating to any aspect of the owner journey from point of sale
• Maintain office supplies inventory by checking stock levels and placing orders when needed
• Assist with managing the Owners Services inboxes, answering enquiries and redirecting queries across the teams accordingly
• Handle incoming and outgoing mail, including sorting & distributing
• Support the resolution of issues and complaints, escalating where necessary
• Support the team with preparing caravans for sale & pre-handover administration
• Assist with basic bookkeeping tasks using industry specific software
• Maintain a clean and organized reception area

Experience/Skills Required:

• Previous experience in a guest facing receptionist and administrative role is preferred
• Proficient computer skills, including knowledge of Microsoft Office Suite (Word, Excel, Outlook),
• Familiarity with RMS and Elite Dynamics or similar software is a plus, but not essential
• Excellent phone etiquette and strong verbal communication skills
• Strong organizational skills with the ability to multitask effectively
• Attention to detail and accuracy in data entry and record keeping

Perks and benefits you can expect when you work at Seal Bay Resort:

• 25% off food & drink across the resort
• Generous friends and family holiday discounts
• Free use of our swimming pools
• Free gym membership
• Epic team parties & socials
• Great incentives and rewards
• An amazing team community – friendly, supportive and fun
• Enjoy our LIVE entertainment – including wrestling, pantos, top bands and headline acts
• Employee discounts across the resort
• Health & wellbeing programme to support you on and off the job
• Referral programme – bring your friends and get rewarded
• And many more...

As a Disability Level 2 Confident Employer we welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.