Payment Operations Specialist (Part-Time/Flexible Hours)

About Motorway

Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the team

👋 Hi, I'm Jon Gould, I lead the Payments team here at Motorway. We're the heartbeat of Motorway's finances, making sure every transaction goes smoothly, securely, and accurately. We work hand-in-hand with sellers, buyers, and banks to deliver top-notch service and fuel Motorway's growth. We're a collaborative, data-driven bunch who love what we do. Want to make a real difference in a fast-paced, rewarding place? This is your team.

About the role

Looking for a part-time gig that fits your life? At Motorway, we get that everyone's different. This Payment Operations Specialist role offers the flexibility you need, with core hours 10:00 AM to 2:30 PM, Monday to Friday. Whether you're studying, have other commitments, or just prefer part-time work, we'd love to hear from you!

Here's what you'll be doing:

• Sorting out payment hiccups for both dealers and sellers – quick as a flash.
• Keeping an eye on the whole payment process, making sure it's accurate, secure, and on time.
• Managing the payment support tickets, replying to queries promptly and professionally.
• Ticking off work orders, approving payments, and tracking transactions to keep things running smoothly.
• Helping out with the payment side of things, making sure everything's secure and compliant.
• Creating reports on the payment journey and processes to help us make smart decisions.

About you

• You're passionate about customer service and genuinely want to help people.
• You're a whiz at communicating (phone, email, chat) and have a proactive, positive attitude.
• You're super detail-oriented, making sure everything's accurate and efficient.
• You're a great problem-solver and can think on your feet.
• You're a team player and love finding new and better ways to help customers.
• You're adaptable and happy working in a fast-paced, ever-changing environment.

You could be a great fit if

• You thrive in a fast-paced environment and love the challenge of solving tricky customer problems, especially with payments or online transactions.
• You've worked with payment systems before and understand the ins and outs of payment processing, reconciliation, and risk management.
• You're a natural communicator and great at building rapport with all sorts of people, especially when explaining complex financial stuff clearly and kindly.

Shift schedule

Monday - Friday 10:00 AM - 2:30 PM.

Flexibility for families and caregivers

We know life outside work can be demanding. We're happy to be flexible (within reason) for those with family or caregiving responsibilities, like school runs and holidays. Let's chat about your specific needs during the interview.

Our interview process

• Intro Call - 30 minutes
• Onsite Interview - 60 minutes

We'll get back to you within a week of each interview. You can chat with a talent partner throughout the process if you have any questions or need anything.