Senior Fundraising Administrator

The Humane League UK (THL UK) is seeking an organised, collaborative and effective fundraiser to drive long-lasting improvements for millions of farmed animals.

You will join our existing Development Team, providing valuable support to make sure we maximise returns in already successful income streams, such as major gifts and individual giving. You will also be responsible for supporting the expansion of additional income streams, such as legacies, community and corporate. You’ll help us grow our supporter base and raise essential income to support our work with animals.

This is an exciting time to join a growing team and you’ll have the opportunity to develop and test new fundraising activities and shape our income now, and for the future.

We will be holding a webinar on Tuesday 21st July at 7pm BST for you to find out more about the role and ask any questions you may have. The webinar will be hosted by our Development Team; Gavin Chappell-Bates, Head of Development, Emma Grant, Digital Fundraising Lead and Molly Archer-Zeff, Philanthropy Lead. If you’re interested, please register here.

As it’s a webinar you’ll only be able to see the presenter and not others watching. The webinar will be recorded and available here, with captions, within 48 hours of the event. If you would like to be emailed a link to the recording you can request this via [email protected].

Salary:

• Starting Salary of £34,710 or £38,181 for Inner London Weighting.
• For more information about the Senior Fundraising Administrator salary please click here.

Hours:

As an organisation we work a four day work week. This is a full time position of 30 hours per week over Monday to Thursday. You can read more about our decision and process of moving to a four day work week here.

Who you are:

As a fundraising generalist, you will be well organised, provide strong administrative support, give excellent supporter care, write strong copy and be able to coordinate content creation.

Ideally you will have fundraising experience across a variety of relevant income streams, although we are interested to hear from candidates who have relevant transferable skills.

You will be able to ensure good collaboration between the Development Department and other teams, such as Communications and Operations, to make sure we maximise our fundraising activity.

The role:

You’ll be working alongside a Digital Fundraising Lead, Philanthropy Lead, Head of Development and wider team of friendly communicators, campaigners and change-makers. Home-based, you will enjoy collaborating, as well as being able to work independently. As a self-starter, you enjoy seeing projects through from start to end and get a buzz from the fast-paced and varied charity fundraising environment.

You’ll join us in maximising the value of Engaging Networks, a digital communications and campaigning platform, alongside our new fundraising CRM, Beacon. Experience with these specific platforms, or experience of utilising other CRMs for fundraising success, is desirable.

Primary duties:

• You will be responsible for continuing to grow our legacy programme, implementing the strategy developed by the Head of Development. This will include drafting copy and working with a designer to create evergreen legacy content, creating and maintaining content for our website, coordinating and drafting legacy communications and campaigns, managing legacy enquiries, thanking and stewarding legacy pledgers, and managing the legacy pipeline in Beacon.

• You will support our community fundraising strategy. This will mean making sure we have the tools and information for supporters to fundraise for us, whether that be in memory of a loved one, delivering their own fundraising initiatives in aid of The Humane League UK, or through peer-to-peer fundraising. This will include responding to enquiries, thanking and stewarding community fundraisers, coordinating a small amount of external-facing content, creating evergreen content, such as a toolkit that fundraisers can use, creating and updating content for the website, and responding to opportunities that arise, which could include community speaking opportunities, or stalls at events.

• You will support our corporate fundraising offering, ensuring we have the tools and information for businesses to support THL UK in a variety of ways. This will include responding to enquiries, thanking and responding to corporate donors and fundraisers, taking advantage of opportunities, promoting initiatives such as payroll giving, coordinating the creation of evergreen corporate fundraising content, such as a fundraising toolkit for businesses, and creating and updating content for the website.

• You will support our Operations Team, who respond to fundraising email enquiries, and the Development Team, as well as the wider organisation, by coordinating and maintaining FAQs of the most common fundraising queries we receive. This will help consolidate this information in one place, making sure we are consistent, streamlined and efficient in our responses. You will also work with our digital team to find a way to make sure information is accessible to supporters to minimise incoming queries wherever possible.

• You will be responsible for reviewing, investigating, reporting and responding to any fundraising complaints we receive, including escalating these where necessary.

• You will complete due diligence on donors and donations where required. This will include desktop research, completing relevant forms and information in Beacon, and making sure relevant approvals are obtained before accepting donations or approaching new donors or funders.

• You will coordinate essential thanking activities for key donors and supporters. This will include coordinating the design and printing of thanking cards, and other relevant stewardship materials or merchandise, to be utilised by those across the organisation, including to support our volunteers. You will also coordinate thanking campaigns (e.g. thanking monthly donors and major donors), which will involve collating recipient lists, getting cards designed and printed, and coordinating staff and trustees to sign and send.

• You will provide vital administrative support for events, including our annual presence at conferences such as EA Global in London, as well as our own annual supporter event. This could include collating guest lists, staff registration, coordinating invitations and RSVP’s, managing room bookings, hotels and catering, coordinating staff and trustees, and completing risk assessments.

• You will produce clear, accurate and engaging written communications, and coordinate the creation of content. This could mean drafting content for the website, drafting emails, building emails in Engaging Networks, or supporting our Digital Fundraising Lead with developing evergreen content to support our digital fundraising initiatives.

• You will support our Digital Fundraising Lead to make sure our growing pool of monthly donors are thanked and stewarded appropriately, including utilising Beacon, automations and supporter journeys to make the most efficient use of our time.

• You will support our Digital Fundraising Lead to deliver our digital fundraising strategy, by executing relevant aspects, which could include supporting specific campaigns, or building and maintaining fundraising related automations.

• You will help us deliver effective fundraising training and induction materials, such as for new staff and trustee orientations. This could also include coordinating additional training materials, how-to-guides and supporting materials, that are essential in maintaining relevant fundraising knowledge at THL UK.

In addition:

• Utilise our CRM: adding and updating supporter data, generating relevant reports, and analysing and evaluating data to inform campaigns and activities as required.

• Working with Communications and the Digital Fundraising Lead to deliver activities for our donor recruitment and retention.

• Work with the wider Development Team to input into our Development Strategy, as directed by the Head of Development, offering ideas and suggestions to help deliver the strategy and grow income across various income streams.

• Liaise with and coordinate support from third-parties / external consultants where necessary, such as providing support for specific campaigns or projects, and / or providing fundraising materials.

• Help us galvanise further support by lending your organisational skills to fundraising events.

• Attending conferences and events.

• Updating the wider team on fundraising progress.

• Participating in team meetings including note-taking and facilitation.

• Attending in-person workshops several times a year.

• Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement.

• Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.

• Perform any other duties assigned by the Head of Development.

Key Competencies:

Communication: You are able to communicate well with a range of stakeholders, whether that be internally with colleagues or effective communications to our supporters.

You will be able to understand and execute instructions, and effectively communicate your own requests, for example, when coordinating content creation.

You will be able to communicate our mission clearly to different audiences, through a variety of mediums, whether in writing or verbally.

You have strong written communication skills, writing compelling copy, with a good eye for detail, whether you are writing an email to a donor, drafting a mass mailing to our wider supporter base, creating an information pack or preparing content for our website.

Interpersonal skills: As well as being able to build strong relationships with other members of the THL UK team, you will also provide excellent supporter care. You are able to listen, understand and respond to the needs of our supporters, making them feel valued and central to our cause.

You respond to enquiries in a timely manner, providing answers and relevant information in an easy and accessible way.

You are professional and friendly in all your communications, whether that be in person, by email or on the phone.

You are warm and personable and able to build relationships which result in long term support for THL UK.

You are able to thank and steward legacy pledgers, community fundraisers, corporate donors, and monthly donors effectively, bringing them closer to our cause.

You are also able to manage complaints sensitively.

Organised: You show good organisation, able to manage and prioritise a varied workload, including tasks assigned to you and those you coordinate directly yourself. You use your time and energy efficiently to achieve desired outcomes, confident in setting and meeting objectives and deadlines.

You maintain focus across a range of tasks - able to complete one task effectively, whilst making sure you keep others on track. You’re a planner and forward-thinker, who works on your own initiative, ensuring the most critical or pressing tasks take precedence.

You are able to effectively coordinate the creation of content from start to finish, collaborating with other members of the team and third party suppliers where necessary.

You will help maintain the ‘fundraising function’ by keeping files, data and information tidy and organised so that members of the Development Team can find what they need quickly and easily, and other members of the wider team, and supporters, can find relevant information in an easy and accessible way.

You are comfortable working with and organising data, whether in spreadsheets or in a CRM, such as creating guest lists for events or pulling together lists of supporters to thank.

You are able to complete research to ensure the robustness of our due diligence processes.

Self-motivation: You can work independently, using your own initiative to pursue goals and meet objectives. You can set your own schedule and to-do lists and carry out tasks in a timely and efficient manner.

You will have a growth mindset, seeking opportunities to assess and understand your own performance, and to keep progressing your skills, knowledge and experience. You will actively seek feedback from your peers and manager and learn to develop from it.

You will identify new methods or processes to improve the working environment of the Development team.

Team player: Although you are able to operate independently, strong collaboration is vital to the success of this role. You need to be able to work well with and support other members of the Development Team, to support and enhance our ‘fundraising function’.

You value the benefits of teamwork, actively making your contribution to meet team goals.

You’re highly resourceful and comfortable working effectively with people at all levels across different teams, as well external suppliers, building strong internal relationships and collaborating across departments.

You effectively communicate fundraising initiatives to the rest of the organisation, helping to make sure fundraising is embedded in all that we do, that we have a strong fundraising culture, and colleagues have the understanding and tools they need to support our fundraising initiatives.

You will work effectively and collaboratively with other staff members and departments, building respectful relationships and appreciating everyone’s contribution, because you know that good collaboration leads to better fundraising results.

You build good relationships within organisations and you’re happy to share responsibility for successes and challenges.

You are highly resourceful, display dedication to the work and to the role, and enjoy working with others as part of a team.

Your team player skills are evident in the way you keep colleagues informed about any developments or delays in plans.

You are not afraid to ask pertinent questions and remain flexible to changing needs and requirements.