Service Coordinator at Chesham House - 14 hours

Royal Voluntary Service has an opportunity available for a Service Coordinator to join our Chesham House team in the Sussex Area. You will join us on a part-time, fixed term basis until 31st January 2027 and in return, you will receive a salary of £13.49 per hour (FTE £24,552 per annum).

The successful candidate would need to live within the area surrounding Chesham House, working within the county of Sussex. Covering all of the geographical county, working from home and from Chesham House Lancing as required.

About the Service Coordinator role:

You will assist the Regional Relationship Manager in ensuring that the Chesham House service is delivered in line with the service requirements.

In order to fulfil this role, the successful candidate will need a full valid driving licence and access to a vehicle with business use car insurance. Business mileage will be reimbursed via expenses.

Hours: 14 hours per week, 7 hours a day, on a Wednesday and Thursday

Skills

• Excellent communication and listening skills
• Good organisation and facilitation skills
• A valid driving licence and access to a vehicle with business insurance (mileage paid/reimbursed)
• Excellent communication skills
• Good customer service skills
• Good working knowledge of MS Office including word, Excel and Outlook

Experience

• Experience of service delivery and growth
• Previous customer service experience
• Experience of working with volunteers and/or volunteer-led support groups
• Ability to proficiently use standard IT systems – Microsoft Office/Word/Excel, client database entry and management.
• Willingness to undertake personal training and development tasks
• Experience of working with volunteers and/or volunteer-led support groups (Desirable)

Knowledge

• Knowledge and experience of general administrative processes and maintaining databases
• Safeguarding vulnerable adults

• To assist the Regional Relationship Manager in ensuring that the Chesham House service is delivered in line with the service requirements.
• To help with the day-to-day coordination of the service(s) including arranging appropriate cover, matching volunteers to shifts, dealing with enquiries, complaints, assisting with the recruitment of volunteers and delivering volunteer training.
• To take responsibility for increased inclusivity amongst older people within a given geographical area (Sussex).
• Working directly with individuals, members of the public, professionals and RVS Staff, to develop and oversee the implementation of new social groups and clubs based at Chesham House and in the wider Sussex area. To review and adjust this plan as required.
• To monitor and assist a team of Royal Voluntary Service volunteers within an allocated geographical area (Sussex) to cover the needs of Chesham House and within any Social groups and clubs at either Chesham House or in the wider community, that are managed by RVS.
• To work within an allocated geographical area (Sussex) working collaboratively, effectively and appropriately, with all stakeholders, influencing and broadening the help RVS can offer the community of Sussex.
• To ensure that all service interventions and other key service(s) data is correctly recorded on relevant Royal Voluntary Service databases and that these are kept up to date in line with RVS policies and procedures.
• To plan, attend, deliver and contribute to local area volunteer and service(s) meetings as required.
• To report any service shortfalls or potential areas of growth to the wider Sussex RVS team at an early stage to allow for the appropriate action to be taken.
• To assist the Regional Relationship Manager in ensuring that the Chesham House service is delivered in line with the service requirements.
• To help with the day-to-day coordination of the service(s) including arranging appropriate cover, matching volunteers to shifts, dealing with enquiries, complaints, assisting with the recruitment of volunteers and delivering volunteer training.
• To take responsibility for increased inclusivity amongst older people within a given geographical area (Sussex).
• Working directly with individuals, members of the public, professionals and RVS Staff, to develop and oversee the implementation of new social groups and clubs based at Chesham House and in the wider Sussex area. To review and adjust this plan as required.
• To monitor and assist a team of Royal Voluntary Service volunteers within an allocated geographical area (Sussex) to cover the needs of Chesham House and within any Social groups and clubs at either Chesham House or in the wider community, that are managed by RVS.
• To work within an allocated geographical area (Sussex) working collaboratively, effectively and appropriately, with all stakeholders, influencing and broadening the help RVS can offer the community of Sussex.
• To ensure that all service interventions and other key service(s) data is correctly recorded on relevant Royal Voluntary Service databases and that these are kept up to date in line with RVS policies and procedures.
• To plan, attend, deliver and contribute to local area volunteer and service(s) meetings as required.
• To report any service shortfalls or potential areas of growth to the wider Sussex RVS team at an early stage to allow for the appropriate action to be taken.
• To ensure all agreed standards of service delivery and customer service are met as defined by the local Service(s) Plan.
• To take an active part in the promotion of the RVS within the wider community and within Chesham House. To allow the RVS team to take full advantage of promotional opportunities offered within an allocated geographical area (Sussex).
• To Comply with associated statutory standards, policies and procedures e.g. Health and Safety, Food Hygiene, Data Protection, Financial Controls etc.
• To conduct general administrative duties including maintaining Management Information Systems, data entry, dealing with correspondence, answering calls etc.
• To undertake any other reasonable duties and training commensurate with the purpose and remit of the post. These could include but are not limited to, taking monies at clubs, processing banking deposits etc

This is how you'll be doing it:

Decision-making

Is able to make autonomous decisions, when necessary whilst being comfortable carrying out tasks or direction to achieve targets within service(s) delivery. Is able to make decisions that are person centred and work within the best interests of clients and other stake holders.

Analysis and initiative

Is confident in the use of case management systems, staff rota planning and other data management systems. Is happy to ensure compliance with legislation, and protection of the health, safety and wellbeing of clients, self, volunteers and all other employees.

Planning and delivery

Good time management skills and the ability to prioritise own workload. Is able to adapt to changing circumstances with a degree of self-direction. Is happy to work under own initiative and with the wider RVS team in West Sussex and Nationally. Is happy to give talks and presentations to all stakeholders, to help with the growth of local services. Is happy to help with the planning and delivery of promotional events for the betterment of all RVS services. Is happy to plan and deliver social groups within West Sussex, including at Chesham House.

Working relationships

Establishing positive and effective relationships with:

• Volunteers & other employees – Daily, continuous, 2-way contact – working in a team.
• Line Manager – regular, 2 way communication, seeking advice, working on development, empowering self and others.
• Other stakeholders – professional representation of Royal Voluntary service to external stakeholders.
• Supporting and enabling others

Able to actively participate as a team member as well as being able to work under own initiative. Prepared to support the training of other team members and volunteers and embraces own skill set development. Interacts with a team of volunteers understanding the motivations of volunteers and works towards their development and support.

Equality, Diversity, and Inclusion

Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.

• Salary of £13.49 per hour (FTE £24,552 per annum)
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme with 8% employer contributions
• 2 x Base Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities, and society

If you feel have the skills and experience to become our Service Coordinator please click ‘apply’ today, we’d love to hear from you!

The successful candidate will be required to undergo a DBS check.

This is the latest you'll be able to apply, providing we do not close to applicants early:

The closing date for this role is 27 July 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.