Senior Business Administrator - SPOA

Are you're passionate about providing top-tier support that helps teams deliver vital services run smoothly and successfully? If so, we want to hear from you!

We are advertising for a part time Senior Business Administrator in the SPOA department in Children’s Services for a 9 month secondment, it is a great opportunity to become a behind the scenes fundamental part in children’s lives.

The fastest pathway to Children’s specialist CAMHS support in East Sussex is by calling the SPOA hotline. Come and join the team that give expert advice in connecting families with the right care within 24 hours.

As a Senior Business Administrator within SPOA, your role involves acting as the first point of contact for incoming calls relating to Child Protection, Social Care, Early Help Keywork, Level 2 Attendance, and CAMHS referrals. You are responsible for triaging initial information, redirecting or signposting enquiries, offering advice, or seeking further guidance to determine the most appropriate response. In addition, you manage emails and process new referrals, creating Initial Contacts in EHM using Liquid Logic. You ensure that all systems and documentation are accurately maintained and kept up to date. A key part of your role also includes liaising with both internal and external colleagues and clients, sharing information as required, and ensuring that all Council procedures are followed correctly.

The people we are looking for in this vital position will have:

• RQF Level 2 English or able to pass an assessment at interview
• Commitment to developing personal performance and supporting that of the service
• An understanding of Microsoft Office Suite including Outlook and other PC software
• Competent to work on own initiative and use accuracy and attention to detail skills
• Able to effectively organise and prioritise own and team workload to meet deadlines

Please download the Job Description and Person Specification for more information.

To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

For guidance on how to write an application see our how to apply page.

Interviews will take place face to face Wednesday 5 August or Friday 7 August in Eastbourne.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity contact Jemma Kavanaugh via email on [email protected].

A workforce for the community, from the community

We warmly welcome applications from all sections of the community. We but particularly encourage those from group that are underrepresented in our current workforce:

Black and ethnic minority backgrounds, those who are disabled, men and those who identify as LGBTQ+. We are working towards recruiting a workforce that reflects our community because we recognise the unique skills, experience and perspective that each individual brings.

For valuing my expertise/not seeing age as a barrier, choose East Sussex!

“I was very aware that women of a certain age are often overlooked. Not here at East Sussex. Here I am taken in as a person with skills and are respected for what you can do and not discriminated against because of your age.” - Sarah, Administrative Support Assistant

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk).

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.